Operator Agreement
Last updated 3 November 2026.
This agreement is between Brazaustra Pty Ltd (ABN 45 647 949 488) and the business that signs up as an operator.
Subscription
You pay the monthly fee shown when you subscribe. We’ll tell you before any price change. If a payment fails, your account moves to a grace period, then read-only, then suspended. We don’t delete your records because a payment failed.
Your money
Client payments go to your own Stripe account, under your agreement with Stripe. We don’t hold your money and we don’t take a percentage of it.
Your responsibilities
- Your services, staff, contractors and how you classify and pay them.
- Worker checks, training and insurance. Reminders in the software don’t replace your own checks.
- Your invoices, GST and funding claims. Check all exported files before you use them.
- Telling clients how you handle their information, getting consent, and following privacy law.
- Reporting incidents and handling complaints as your regulators require.
Your data
Your client and business records stay yours. You can download them from the portal. We access them only to provide the service, with logged support access, or where the law requires.
Our service
We aim to keep the service running but can’t promise it will never be interrupted. Keep your own copies of important records. To the extent the law allows, our liability is limited to the fees you paid in the previous 12 months.
Confidentiality and privacy
You’re responsible for the personal information you put in the service and for having the right to do so. We handle it only to provide the service, as our Privacy Policy explains, and keep your business information confidential unless the law requires otherwise. Tell us straight away about any suspected data breach, and we’ll do the same for you.
Fair use
Don’t use the service unlawfully, to mislead anyone about checks or qualifications, or to send spam or unwanted marketing. You’re responsible for what your staff do with their logins.
Plan limits
Each plan includes fair-use limits on clients, workers, stored files and emails sent, which suit the size of business the plan is for, and we may review them. If you reach one, you won’t be able to add more until you make room or move to a bigger plan. Nothing is deleted because you reached a limit. Each crew login is for one person and works on one phone at a time, so don’t share logins, or use the service in a way that avoids these limits. Each mobile number gets one free trial. If your use is well beyond your plan, we’ll contact you about moving to the right one, and we may suspend an account that keeps abusing the service.
Liability
Nothing here limits rights under the Australian Consumer Law. You’re responsible for claims arising from your services to clients. Neither of us is liable to the other for indirect loss.
Changes
We’ll give you at least 30 days’ notice of a significant change to this agreement or the price. If you don’t agree, you can cancel before it starts.
Ending
You can cancel any time from Settings. We may suspend an operator that breaks this agreement or puts people at risk. You’ll have a reasonable time to download your records after you leave. This agreement is governed by the law of Queensland. Questions: use Help in the operator portal, or ask your care company to pass your request on.