Frequently asked questions
Good questions, honest answers.
Everything you might like to know before we share a cuppa.
Questions & answers
Good questions, honest answers.
Taking the first step should feel comfortable. If your question isn’t here, we would love to hear from you.
What is Vidakind?
Vidakind is a boutique private lifestyle and companionship service for older adults on the Gold Coast. We bring warmth, good company and thoughtful everyday assistance to everyday life: conversation, outings, cooking, light household help and the little personal touches that make someone feel valued.
Is Vidakind an aged care or nursing service?
No. We are not a nursing home, medical provider or traditional aged care agency, and we do not provide nursing, showering, toileting, lifting, transfers, medication administration or complex personal care. Vidakind is a privately paid companionship and lifestyle service.
Can I use government funding or the NDIS?
Vidakind is a privately paid service. We are not an NDIS registered provider or a registered government aged care provider. For information about aged care assessments and funding, visit My Aged Care (opens in a new tab).
What does a visit cost?
Our standard rate is $60 per hour with a minimum booking of three hours. At Home Support is $180 for 3 hours, Out & About is $240 for 4 hours, and Full Day Lifestyle Support and Evening Care are each $480 for 8 hours. Weekend and public holiday rates are to be confirmed.
What is the complimentary welcome visit?
Before we share a day, let’s share a cuppa. We offer a complimentary introductory meeting of around 30 minutes to meet you, and your family if you wish, talk about your interests and preferences, and see whether Vidakind is the right fit. There is no obligation to book.
Can I arrange visits for my mum or dad?
Yes. Many enquiries come from sons and daughters. Your parent’s wishes always guide how we spend the time together, and with their permission we keep the family informed through the Vidakind app.
Will it be the same companion every time?
That is our intention. Familiarity and trust are at the heart of Vidakind, so we aim for the same friendly face at each visit and will always talk with you before anything changes.
Do you provide transport for outings?
Transport arrangements for outings are confirmed with you individually when booking. Many outings are local and on foot. We will be clear about what is possible before any outing is arranged.
Do you offer overnight stays?
No. Evening Care visits finish at an agreed time. Vidakind does not provide overnight stays or sleepovers.
Can I have my hair done during a visit?
Yes. Simple hair styling and rollers are included in your booked time. Professional haircuts are available during an existing booking from $20, thanks to our founder’s 30 years of hairdressing experience.
Which areas do you cover?
Vidakind is based on the Gold Coast, Queensland. Tell us your suburb when you enquire and we will confirm availability in your area.
What is the Little Things Book?
Every regular client can receive a beautiful personalised Vidakind book that stays in their home. It is a place to note favourite drinks and treats, flowers, hobbies, places to visit and ideas for future visits. When we arrive, we look through it together and plan the visit. It is never used for medical, financial or confidential information.
Complimentary welcome visit
Before we share a day, let’s share a cuppa.
We offer a complimentary introductory meeting of around 30 minutes. It is a chance to meet you, and your family if you wish, and simply get to know one another.
- Talk about your interests, routines and preferences
- Discuss the everyday assistance that would make life lovelier
- Look at availability and the visits that suit you
- See whether Vidakind feels like the right fit
There is no obligation to book. It is simply a cuppa and a conversation.
Before we share a day, let’s share a cuppa
Arrange your complimentary welcome visit.
A relaxed 30 minute introduction, over tea, to get to know one another. No obligation, just good company.